Masons Avenue Opticians Returns Policy
An offer of a refund on damaged or faulty goods on spectacles and a full refund on sunglass frames:
Specific Prescription Varifocal Lens Return Policy
We will honour a 60 day returns policy where we will exchange any Varifocal returned to us due to non tolerance to the design or prescription made.
Replacement lenses will be provided to replace the Varifocal set up, whether it is a pair of single vision distance and reading, or bifocal lenses as part of this policy.
As Varifocal lenses are specific for each patient, they will require expertise to both measure and fit to our patient and therefore we will not refund for the amount paid or pay any differences in the pricing for the Varifocal.
We will always exchange the product supplied with the aim of having the best option for each patient.
This does not affect your statutory rights.