Terms and Conditions

Masons Avenue Opticians Returns Policy

An offer of a refund on damaged or faulty goods on spectacles and a full refund on sunglass frames:

• Masons Avenue Opticians will offer a refund or exchange on Sunglasses, (not including accidental damage/scratch lenses or decorative stones) within 30 days of purchase with the original receipt. The original product packaging should be present and every element must be in a re-saleable condition when returned.
• If prescription spectacles or lenses are faulty or not to the correct specifications, after investigation a full refunded may be offered.
• Charges for professional fees are non-refundable under any circumstances.
• Prescription goods requiring a refund must be returned with the packaging and in a re-saleable condition.
• Gift cards, once purchased are non-refundable under any circumstances.
• Refunds will not be given without proof of purchase.
• This does not affect your statutory rights.

Specific Prescription Varifocal Lens Return Policy 

We will honour a 60 day returns policy where we will exchange any Varifocal returned to us due to non tolerance to the design or prescription made. 

Replacement lenses will be provided to replace the Varifocal set up, whether it is a pair of single vision distance and reading, or bifocal lenses as part of this policy. 

As Varifocal lenses are specific for each patient, they will require expertise to both measure and fit to our patient and therefore we will not refund for the amount paid or pay any differences in the pricing for the Varifocal. 

We will always exchange the product supplied with the aim of having the best option for each patient.

This does not affect your statutory rights.

Masons Avenue Opticians Eye Test Fee Policy

The Fees for our professional services are fixed and are not subject to discount.

Fees are subsidised for Corporate Partners only.

These fees are non refundable.

Nhs Fees are non-transferable.

The deposit taken for appointments is non refundable.

A cancellation fee of £25 will be charged for late notice cancellations - (Cancellations with less than 24hrs notice).